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India's business process outsourcing companies could attain revenues of up to $50 billion by 2012.At its current growth rate, India’s $11 billion BPO industry will reach about $30 billion by 2012, said the joint report, published by consultancy firm Everest Group and India’s National Association of Software and Services Companies (Nasscom).
If the industry reaches $50 billion in revenue, it will directly employ two million staff and provide indirect employment for two to three times more people

The BPO industry needs more employable graduates with skills in new areas such as analytics or the industry could face staff shortages of up to one million people for entry-level. Call centers contribute a fair share to the revenue of the Indian BPO industry. About 70% of the BPO industry’s revenue comes from call-centers, 20% from high-volume, low-value data work and the remaining 10% from higher-value information work.

The BPO industry now plans to set up regional hubs and develop infrastructure, including communications capabilities and staff housing. Many BPO companies now spend time and money transporting staff between cities and suburbs.

The industry is also demanding that BPO companies be allowed to use the same facilities during daytime to address domestic business. India prohibits using the same facility for domestic and export business. Since nighttime operations focus on servicing foreign customers in the U.S. and Europe, using the same facilities during the day for domestic business would benefit companies












ADEO Consultancy Pvt. Ltd. has got a huge database, ADEO understand the industry and its requirements very comprehensively and our team of consultants having a vast experience in the industry across  different levels of the value chain ensures that we work on the  mandates very efficiently.


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